ICBC Patients – Everest Therapeutics
Understanding Your ICBC Coverage 
If you are injured in a car accident you can start your treatment at Electra Health immediately after we confirm your details with ICBC. We take care of all your administrative paperwork and work closely with your ICBC Claim Specialist and/or lawyer. We provide you with the most comprehensive treatment team, so if you need Physiotherapy, Massage Therapy, Chiropractic, Acupuncture, Kinesiology, Counselling or an Active Rehab Program, we have the therapists onsite to work with you. Learn more about our PAARCC program here.
Understanding your coverage can be confusing. If your car accident occurred after April 1st, 2019, you have pre-approved treatments ready for you to use. You do not need a doctor’s referral but the treatments need to be performed in the first 12 weeks after your accident. Time is of the essence so do not delay starting your treatment plan. If you need additional therapy or you wait to come in after the 12 weeks, ICBC will require a doctor’s referral and additional reports for coverage to be approved. If your car accident occurred before April 1st, 2019, you will require a doctor’s referral and we will need to confirm with ICBC your approved for coverage and there are no pre-approved limits in this case.
Pre-approved limits for accidents occurring after April 1st, 2019:
- Massage Therapy: 12 treatments
- Physiotherapy: 25 treatments
- Chiropractic: 25 treatments
- Acupuncture: 12 treatments
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Kinesiology: 12 treatments
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Counselling: 12 treatments
Frequently Asked Questions:
Do I need to pay for any part of my treatment?
We only require a co-pay for RMT sessions. ICBC covers physiotherapy, acupuncture, chiropractic, counselling, and kinesiology sessions entirely.
How long are the treatments?
All subsequent treatments for Massage Therapy and Kinesiologist treatments are 45 minutes, Physiotherapy and Acupuncture are 30 minutes, and Chiropractic treatments are 15 minutes long.
Can I have 2 treatments of the same therapy in one day (e.g. Two 30-minute massage therapy appointments adding up to 1 hour)?
No, ICBC will not approve this.
What is the cancellation policy?
Please call in at least 24 hours in advance if you need to move or cancel your appointment. All appointments that are either late cancellations or no-shows will need to be paid in full by the patient.
Can you bill ICBC for an appointment that I missed?
Absolutely not, ICBC does not pay for no-shows.
How do I get the best result from my Massage Therapy treatment?
Combining massage therapy with Physiotherapy and Kinesiology produces the best result. Our ICBC program has been created to provide you with two Kinesiology sessions, two Massage Therapy and/or two Physiotherapy sessions.
Can I come in for therapy before ICBC gives their approval?
Yes, if you choose to pay out of pocket but we are not responsible if ICBC refuses to cover your claim.
Can I see any therapist at the clinic?
We have specific therapist that focus on whiplash-related disorders. So, these are the therapists we book you with. Also, to optimize your care, please stay with one therapist for a given profession.
I want to come in for 1-hour treatments, can I?
Yes, you can but ICBC will not cover the additional fee for the additional time. If you choose this you would need to pay out of pocket.
How do I book my appointments?
We do not provide online booking for these treatments so please call (604) 633-9593 to book all your appointments.
Thanks for all this information but I am still very confused, who can I talk to?
Please email insuranceclaims@electrahealth.ca.
**It’s important to note that our ICBC direct billing service is a courtesy service and is not a guarantee that all direct billings will be approved or paid by ICBC. It remains the patient’s responsibility to pay for all unpaid treatments by ICBC should direct billing problems occur. Patients may be able to collect these payments directly from their ICBC claim specialist.
Everest Massage Therapy – Downtown Vancouver Location
(604) 633-9593
MZ1- 970 Burrard St.
(mezzanine – Electra Building)
Downtown Vancouver
Massage Therapy appointments available:
7 days a week 8 am to 8 pm
